Terms of Service
The basic rules for using Sikwati responsibly and commercially, plus how billing and cancellation work.
You may use Sikwati only for websites you own or are authorized to manage. You are responsible for the content you scan, the prompts you configure, and the actions you take based on the results.
You agree not to abuse the service, bypass plan limits, interfere with scans, scrape the application itself, or use the platform to probe infrastructure you do not control.
Workspaces and team access: workspace owners are responsible for who they invite. Members can see only the websites and reports their workspace grants them; the owner is responsible for revoking access when someone leaves the team.
Sikwati offers four tiers: Free workspace, Starter, Pro, and Agency. Limits cover saved sites, customer questions, monthly AI checks and competitors. One question checked on one provider uses one check; checking both providers uses two. Daily and manual checks share the allowance, and tracking pauses when it is used up. Saving a question does not guarantee its daily execution. See Pricing for current limits.
New self-service subscriptions offer monthly or yearly billing through PayPal. Starter is $25 USD charged monthly, or $240 USD charged upfront yearly ($20/month equivalent). Pro is $45 USD charged monthly, or $420 USD charged upfront yearly ($35/month equivalent). Features and monthly tracking allowances are identical across billing options. Annual payments are not monthly instalments. Agency pricing and terms are agreed separately after contacting us. Existing subscriptions keep their agreed terms unless an explicit change is approved. Subscriptions renew automatically at the end of each billing period until you cancel.
You can cancel at any time from your account settings or directly inside PayPal. Cancellation takes effect at the end of the current paid period — you keep paid-tier access through the period you've already paid for, after which the account drops to the Free workspace state. We do not pro-rate refunds for partial periods.
If a payment fails, we will attempt to retry through PayPal's standard retry schedule. After repeated failures, paid features are reduced to the Free workspace state until billing is restored.
Some plan changes can unlock access immediately in-app after PayPal approval, even if PayPal applies the new billing amount on the next cycle. Where PayPal does not support an in-place change, the new plan takes effect on the next billing period unless explicitly stated otherwise.
Some parts of Sikwati may still be in beta. Features can change as we improve reliability, reporting, billing, and collaboration workflows.
We aim for a dependable service, but we do not guarantee uninterrupted availability or perfect detection coverage for every page, crawler environment, or AI model. Provider errors and incomplete checks are inconclusive, not evidence of absence. Recovery depends on the deployed runtime, allowance and provider availability; repeated failures may pause tracking rather than guarantee a retry on the next cycle.
Citation tracking is performed by sending your tracked prompts to third-party AI engine providers (OpenAI and Google). Their terms of service apply to those API calls. We do not control what those engines respond with, and we do not guarantee that any particular engine will continue to be available, accurate, or unchanged over time.
Web-search-enabled API checks do not directly measure the consumer ChatGPT or Gemini apps, Google AI Overviews or AI Mode. A mention or website citation does not prove a positive recommendation. Page readiness scores are separate from citation coverage; applying suggested fixes does not guarantee citations, rankings or sales.
Excerpts of AI engine responses are stored in your account so we can detect brand mentions and benchmark performance. You acknowledge that those excerpts are content generated by the AI provider, not by Sikwati.
Sikwati provides product guidance, prioritization, and reporting tools, not legal, compliance, or professional advice.
To the maximum extent allowed by law, the service is provided as-is and the operators are not liable for indirect or consequential damages arising from your use of the platform — including any business decisions made on the basis of citation tracking data, AI engine responses, or generated reports.
These terms may be updated as the product evolves — most often when we add new processors, change billing details, or expand collaboration features. Material changes will be communicated by email to active accounts before they take effect.